Retail Team Leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence.
The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks; identify and explore opportunities that drive sales; ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.
Retail Team Leaders are skilled at managing and motivating their team on a daily basis, ensuring they are fully trained, work effectively and to the best of their ability.
Duration – 13-15 months
Study mode/frequency – Regular attendance on bespoke virtual learning environment and face-to-face meetings planning in with a dedicate tutor
Qualification – Upon completion the apprentice will receive: Retail Team Leader Level 3 qualification
Knowledge, Skills and Behaviours
- Knowing your customers
- Know the vision, brand and objectives of the business
- Financial procedures and performance
- Effective team communication
- Product and service knowledge
- Driving sales and promotion
- Merchandising and stock control
- Oversee use of appropriate technology
- Legal and governance
- Team performance
- Developing self and others
- Promoting diversity
Functional Skills – Required to work towards Level 2 in maths and English, unless exempt with recognised prior learning.
Assessment – End point assessment which may include: test of knowledge; competency based interview; assessment of evidence; presentation & questioning and a professional discussion.