Apprenticeship Standard for Operations/Departmental Manager Level 5

Our full Standard factsheet can be viewed here: Operations/Departmental Manager

Occupational profile

An Operations/Departmental Manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Video Overview

Key Facts

Duration – 24-30 months

Study mode/frequency – Regular attendance on bespoke virtual learning environment and face-to-face meetings planning in with a dedicate tutor

Qualification – Upon completion the apprentice will receive: Operational/Department Manager Level 5

Knowledge and Skills

  • Leading people
  • Managing people 
  • Building relationships 
  • Communication
  • Operational management
  • Project management
  • Finance 
  • Self-awareness
  • Management of self 
  • Decision making


  • Taking responsibility
  • Inclusiveness
  • Agile practices 
  • Professionalism

Functional Skills – Required to work towards Level 2 in maths and English, unless exempt with recognised prior learning.

Assessment – End point assessment which may include: test of knowledge; competency based interview; assessment of evidence; presentation & questioning and a professional discussion/Q&A session.

For further information please contact our Engagement team