Apprenticeship Standard for HR Support Level 3

Our full Standard fact sheet can be viewed here: HR Support

Occupational profile

The Level 3 HR apprenticeship is appropriate for those whose role involves providing front line HR support to managers and employees. They may deal with daily operational matters; handling queries; providing advice on employment law or company policy and have involvement with a range of HR processes such as recruitment, performance management and disciplinary matters.

Their role is likely to include keeping records and providing data to enable decisions to be made. They may be part of a team or fulfil a stand-alone role in a small organisation.

Level 3 HR apprentices have the option to study the CIPD Foundation Certificate or Diploma in Human Resources Practice.

Key Facts

Duration – 14-18 months

Study mode/frequency – Regular attendance on bespoke virtual learning environment and face-to-face meetings planned in with a dedicated tutor

Qualification – Upon completion the apprentice will receive: HR Support Level 3 qualification & Chartered Institute of Personnel & Development (CIPD) Level 3 Certificate or Diploma in Human Resources Practice

Knowledge and Skills

  • Business Understanding
  • HR Legislation and Policy
  • Understanding the role of HR, its business plan and priorities
  • Delivering excellent and professional HR services
  • Problem solving
  • Communication and interpersonal skills
  • Collaborative working
  • Improving HR Processes and Performance
  • Managing HR Information
  • Developing yourself as an effective HR practitioner


  • Honesty and Integrity
  • Flexibility
  • Resilient
  • Curious
  • Energetic
  • Positivity

Functional Skills – Required to work towards Level 2 in maths and English, unless exempt with recognised prior learning.

Assessment – End point assessment which may include: test of knowledge; competency based interview; assessment of evidence; presentation & questioning and a professional discussion.

For further information please contact our Engagement team